...
If the email was entered incorrectly:
To update email address, log into RoD Webapp homepage
Then update the email address field by following the “Amend a minute” journey
If the email address is not correct:
a manual acknowledgement letter should be sent to the customer using the template provided by a TL.
View file name Ack Letter 1 - standard.docx Remember that customer details and minute number have to be updated on the template and should match the registration.
A team leader should be also be notified of each error via email to ensure a paper trail
...