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Errors will be highlighted in the green boxes. Usually they show “No failures”. However, when a failure has occurred, the box will show an error message formatted like the example below:
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Press on the “Error” link, this should display the failure date, error description, minute number and error detail.
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“3 failed – 1.0%” link and the dashboard below is displayed:
the screen shows that 3 acknowledgment emails failed to be sent to customers on the 17th April
Note the dashboard view will also show failures from the previous day, which explains why 4 are showing in total.
Please check the date before sending out a manual acknowledgment letter, letters should only be sent out for today’s date.
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If the email was entered incorrectly:
To update email address, log into RoD Webapp homepage
Then update the email address field by following the “Amend a minute” journey
If the email address is not correct:
a manual acknowledgement letter should be sent to the customer using the template
View file name Ack Letter 1 - standard.docx Remember that customer details and minute number have to be updated on the template and should match the registration.
A team leader should be also be notified of each error via email to ensure a paper trail
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