Page Comparison

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4. Press on the “3 failed – 1.0%” link and the dashboard below is displayed:

   1. the screen shows that 3 4 acknowledgment emails failed to be sent delivered to customers on the 17th April

      1. 3 due to the email address not existing

      2. 1 due to bouncing back from the email address to which it was sent

   2. Note the dashboard view will also show failures from the previous day, which explains why 4 are showing in total. days

   3. Please check the date before sending out a manual acknowledgment letter, letters should only be sent out for today’s datethe previous day’s work.

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5. If the email was entered incorrectly:

   1. To update email address, log into RoD Webapp homepage

   2. Then update the email address field by following the “Amend a minute” journey

6. If the email address is not correct:

   1. a manual acknowledgement letter should be sent to the customer using the template

   2. View file
      name Ack Letter 1 - standard.docx

   3. Remember that customer details and minute number have to be updated on the template and should match the registration.

7. A team leader should be also be notified of each error via email to ensure a paper trail

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