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Errors will be highlighted in the green boxesboxe. Usually they show “No failures”. However, when a failure has occurred, the box will show an error message formatted like the example below:
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a. Note that the dashboard information will only update overnight, so is not “live” and the actual number of sent emails and errors may differ from what’s displayed.
Press on the “3 failed – 1.0%” link and the dashboard below is displayed:
the screen shows that 4 acknowledgment emails failed to be delivered to customers
3 due to the email address not existing
1 due to bouncing back from the email address to which it was sent
Note the dashboard view will also show failures from the previous days, and not necessarily in date order
Please check the date before sending out a manual acknowledgment letter, letters should only be sent out for the previous day’s work.
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d. If there are a lot of errors and they are out of date order, click “Download this report (CSV)” which will give you a summary of all errors in an Excel document arranged in date order
If the email was entered incorrectly:
To update email address, log into RoD Webapp homepage
Then update the email address field by following the “Amend a minute” journey
If the email address is not correct:
a manual acknowledgement letter should be sent to the customer using the template
View file name Ack Letter 1 - standard.docx Remember that customer details and minute number have to be updated on the template and should match the registration.
A team leader should be also be notified of each error via email to ensure a paper trail
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