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d. If there are a lot of errors and they are out of date order, click “Download this report (CSV)” which will give you a summary of all errors in an Excel document arranged in date order

5. There are several ways of correcting the problem using the “Amend a minute” section, which will be detailed below.

6. If there was a spelling mistake in the email address which caused it to bounce, you can simply amend the email address and have the email was entered incorrectly:

7. To update email address, log into RoD Webapp homepage

Then update the email address field by following the “Amend a minute” journey

system send out another email to the correct address. To do this:

1. Go to the Amendment section of the registration application

2. Pull up the details of the minute number that needs to be amended

3. On the review screen, click “Change” in the customer email row to amend the customer email address

4. Correct the customer email address and click “Continue”

5. Save your amendment and on the generate documents screen, select “Acknowledgment”, then click the “Generate” button.

6. The system will now generate a new acknowledgment email which will be sent to the customer automatically

8. If the email address is not correct:

   1. a manual acknowledgement letter should be sent to the customer using the template

   2. View file
      name Ack Letter 1 - standard.docx

   3. Remember that customer details and minute number have to be updated on the template and should match the registration.

   A team leader should be also be notified of each error via email to ensure a paper traildoes not exist or is wrong for any other reason that cannot be corrected, a paper acknowledgment letter will have to be created. To do this:

   1. Go to the Amendment section of the registration application

   2. Pull up the details of the minute number that needs to be amended

   3. On the review screen, click “Change” in the customer email row to remove the customer email address

   4. Save your amendment and on the generate documents screen, select “Acknowledgment”, then click the “Generate” button.

   5. The system will now create a PDF of the acknowledgment letter and save it to your download folder

   6. Open the PDF and print the acknowledgment letter, which can then be sent to the customer