Page Comparison

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3. Errors will be highlighted in the green boxeboxes. Usually they show “No failures”. However, when a failure has occurred, the box will show an error message formatted like the example below:

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4. Press on the “3 failed – 1.0%” link and the dashboard below is displayed:

   1. the screen shows that 4 acknowledgment emails failed to be delivered to customers

      1. 3 due to the email address not existing

      2. 1 due to bouncing back from the email address to which it was sent

   2. Note the dashboard view will also show failures from the previous days, and not necessarily in date order

   3. Please check the date before sending out a manual acknowledgment letter, letters should only be sent out for the previous day’s work.

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5. There are several ways of correcting the problem using the “Amend a minute” section, which will be detailed below.

6. If there was a spelling mistake in the email address which caused it to bounce, you can simply amend the email address and have the system send out another email to the correct address. To do this:

   1. Go to the Amendment section of the registration application

   2. Pull up the details of the minute number that needs to be amended

   3. On the review screen, click “Change” in the customer email row to amend the customer email address

   4. Correct the customer email address and click “Continue”

   5. Save your amendment and on the generate documents screen, select “Acknowledgment”, then click the “Generate” button.

   6. The system will now generate a new acknowledgment email which will be sent to the customer automatically

7. If the email address does not exist or is wrong for any other reason that cannot be corrected, a paper acknowledgment letter will have to be created. To do this:

8. Go to the Amendment section of the registration application

9. Pull up the details of the minute number that needs to be amended

10. On the review screen, click “Change” in the customer email row to remove the customer email address

11. Save your amendment and on the generate documents screen, select “Acknowledgment”, then click the “Generate” button.

12. The system will now create a PDF of the acknowledgment letter and save it to your download folder

Open the PDF and print the acknowledgment letter, which can then be sent to the customer

If the email was entered incorrectly:

1. To update email address, log into RoD Webapp homepage

2. Then update the email address field by following the “Amend a minute” journey

13. If the email address is not correct:

    1. a manual acknowledgement letter should be sent to the customer using the template

    2. View file
       name Ack Letter 1 - standard.docx

    3. Remember that customer details and minute number have to be updated on the template and should match the registration.

14. A team leader should be also be notified of each error via email to ensure a paper trail