Page Comparison

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4. Press on the “8 failed – 1.8%” link and the dashboard below is displayed:

   1. the screen shows that 8 acknowledgment emails failed to be delivered to customers

      1. 4 due to the email address not existing

      2. 4 due to bouncing back from the email address to which it was sent

   2. Note the dashboard view will also show all failures for the previous 7 days

   3. There may be a discrepancy between the figures showing in the top level green banner shown in no3. above (as this is only refreshed once a day) and Emails “Emails” dashboard (shown below) as this updates regularly throughout the day.

   4. Please check the dates in the date “Emails” dashboard before sending out a manual acknowledgment letterletters, letters should only be sent out for the previous day’s work.

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