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Please click on “Download this report (CSV)” link, to view a spreadsheet of failures.
Please check errors from the previous working day only
If the email was entered incorrectly:
Go to RoD Webapp homepage
Select the “Amend a minute” journey and update the email address field
Select Acknowledgement to send an Acknowledgment email to the customer.
If the email address is not correct:
Go to RoD Webapp homepage
Select “Amend a minute” journey and delete the email address
Once the amendment has been saved, select Acknowledgment to create a manual letter
Post manual letter to the customer.
All fixes should be logged into a central spreadsheet and shared with the TL’s for audit purposes showing what action was taken to rectify the error.
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