At the point of registration, where a valid email address exists an Acknowledgement letter email is issued automatically by Gov Notify and emailed to the customer. However, this manual workaround takes place when the email address is not valid. In this scenario any errors are logged on the GOV.UK Notify website requires manual intervention.
To check that the emails have been successful, please check the http://Gov.Uk Notify dashboard and where there is a failure follow the process below. This will be picked up by the odd jobs person on day 2.
Log into the Gov.uk Notify website
The following dashboard will be displayed showing the number of Acknowledgement letters emails which the system has sent out successfully:
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Errors will be highlighted in the green boxes. Usually they show “No failures”. However, when When a failure has occurred, the box will show an error message formatted like the example below:
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Press on the “3 “8 failed – 1.0%” 8%” link and the dashboard below is displayed:
the screen shows that 3 8 acknowledgment emails failed to be sent delivered to customers on the 17th April
4 due to the email address not existing
4 due to bouncing back from the email address to which it was sent
Note the dashboard view will also show all failures from the previous day, which explains why 4 are showing in totalfor the previous 7 days
There may be a discrepancy between the figures showing in the top level green banner (as this is only refreshed once a day) and “Emails” dashboard (shown below) as this updates regularly throughout the day.
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Please click on “Download this report (CSV)” link, to view a spreadsheet of failures.
Please check
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errors from the previous working day only
If the email was entered incorrectly:
To update email address, log into Go to RoD Webapp homepage
Then Select the “Amend a minute” journey and update the email address field by following the “Amend a minute” journey
Select Acknowledgement to send an Acknowledgment email to the customer.
If the email address is not correct:
Go to RoD Webapp homepage
Select “Amend a manual acknowledgement letter should be sent to the customer using the template
View file name Ack Letter 1 - standard.docx Remember that customer details and minute number have to be updated on the template and should match the registration.
minute” journey and delete the email address
Once the amendment has been saved, select Acknowledgment to create a manual letter
Post manual letter to the customer.
All fixes should be logged and shared with the TL’s for audit purposes showing what action was taken to rectify the error.