The transfer function allows you to move a case to another user or another workbasket. Possible scenarios include - needing a TL to reclassify a document, needing someone else to despatch your cases, or needing to transfer the case to yourself as it is an attachment for a case that you are already processing.
The information on this page relates to the LR CMS For guidance relating to the original CMS platform, see CMS Quick Reference. |