There are some situations where the documents in the CMS case will need to be re-scanned. Possible scenarios include:
A re-scan should only be requested when it has not been possible to use the document reclassify functionality in CMS to solve the problem.
The Reclassify function can only be performed by a team leader but there are steps that you need to complete before they can do this.
If your application has been scanned incorrectly so that multiple documents exist in the same file (e.g the application form and deed both show as 1 application form file or vice versa) then you will need to follow the steps below in order for a team leader to reclassify them.
Click ‘Change…’ under destination and choose ‘save as PDF’.
(Remember to change this setting back to ‘Follow You ROS’ the next time you need to print anything onto paper).
Repeat this for the number of documents that you need to create (e.g. pages 1-4 as the document for the form and pages 5-6 as the document for the deed).
If the Reclassify function is not appropriate for your situation (e.g. if there is a missing page or if there are not enough APFs in the case) and the documents are still here then follow the instructions below to request a re-scan.
Add a Reason for the re-scan request.
Example template email
Name | Section | ||
Room | Ext. | ||
Subjects | |||
Batch ID | Case ID | ||
Title No. | App. No. (if applicable) | ||
Reason |
The information on this page relates to the LR CMS For guidance relating to the original CMS platform, see CMS Quick Reference. |