ALL CASES THAT ARE BEING REJECTED NEED TO BE REFERRED TO THE REFERRAL OFFICERS FIRST FOR APPROVAL TO REJECT. |
Rejection letters are now being automatically generated and there are 5 different letters for the different scenarios that occur. You will no longer need to edit the letters unless there is an ad hoc change.
Try to reject cases as soon as possible. The system highlights representments (either represented applications with the same alpha code on the form or where the agent has identified the application as a representment) but there is still a possibility that the agent could get charged twice if a new LRS application is created for a represented application. Additional LRS checks have been built into the pre-intake check process to avoid this but it is dependent on the settler noticing a previously cancelled application.
If it is an INT case that you are rejecting then ignore any instructions related to LRS applications in the following sections.
If you have identified that a case may need to be rejected:
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If you have identified that a case may need to be rejected:
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