Partially Automated Dealing
Guidance on partially automated cases
These cases will be:
standalone Standard Security
standalone Disp
combo (1 Standard Security and 1 Disp)
The case will be:
passed from automation into CMS
distinguishable from non-automated cases
Partially automated cases will already be settled (and the title sheet updated).
If there are no further issues, the case can be completed.
Benefits of Partial Automation
The caseworker will only need to do a small amount of work on the case instead of doing everything.
This will:
reduce the time to complete cases
increase the number of cases registered
What happens when checking a partially automated case?
New CMS screens will highlight which rules have not been passed. Most commonly, it will be 1 or 2 rules that will have failed.
The maximum number of fails possible is 5.
The CMS will then highlight the actions required next.
For an ROI match, the caseworker may need to update the title sheet in LRS, depending on what the referral officer says.
RoI exception process
If the referral officer confirms an exact match, the case is manually processed. Caseworkers are taken to the intake check screen, where they can proceed to the Settle Registration screen.
The intake checks:
have already been validated by the system
do not need to be checked again
From here, caseworkers can enter the case into Pend and follow the referral officer's instructions as they would with a non-partially automated case.
Caseworkers must manually dispatch the case once the RoI match has been resolved.
RoI - Issuing an LR21 form to the agent
CMS will still offer the ability to pend over a case requiring a delay.
This would not differ from the current business-as-usual process for the LR21 to be issued.