Upload Letter and Despatch - Intake Rejection Officer

Process Steps

4.1 Identify location of rejection letter(s) and checklist(s).

4.2 Open the notification handling system. 

4.3 Select Create a Notification. 

4.4 Select Pre Intake Rejection.

4.5 Enter the email addresses detailed on the 'Notification Details' section of the application form.

4.6 Select Upload File and upload the rejection letter.

4.7 Select Submit. 

4.8 Exit the notification handling system. 

Despatch

5.1 Return rejection letter(s) with checklist(s), invoice, relevant forms, deed(s) and, if applicable, the cheque to submitting agent.

5.1.1 If the submitting agents on each application form are different, but the documentation package is all being returned to the lead agent, the invoice(s) specific to the lead agent and the appropriate rejection letter should be sent to the lead agent. In addition the following must be sent to the non-lead agent 1) the invoice(s) specific to the non-lead agent, 2) the rejection letter to inform the non-lead agent, and 3) the copy of the rejection letter to the lead agent.