If an LRS application has been created in error, the application must be cancelled.

In CMS, follow the Remove Application process to remove the relevant LRS application from the case.
- Ensure this is done prior to cancelling the application in LRS as the CMS case can be broken if the process is not followed correctly.
In LRS, delete all information on the Application Workdesk - deeds, applicants/granters, email addresses etc.
If UID numbers have been created, send an email to Finance Direct Debits notifying them that the UID should be cancelled since it was created in error.
Click Apply, then Confirm.
Take a note of the application number before releasing to Intake Cancel.
Release the application to Intake Cancel.
Take on the application at Intake Cancel.
- In the open workdesk, type 'application created in error' in the additional information field.
- If there are Move Notes then leave these untouched.
- Delete any Deed line information.
- Delete all information in the A section and click Apply.
- Change category to Cl.
Click Cancel.
- The application should disappear and has now been cancelled.
Continue to process the CMS case as appropriate.

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