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To check that the emails have been successful, please check the http://Gov.Uk Notify dashboard and where there is a failure follow the process below. This will be picked up by the odd jobs person on day 2.
Log into the Gov.uk Notify website
The following dashboard will be displayed showing the number of Acknowledgement emails which the system has sent out successfully:
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Please click on “Download this report (CSV)” link, to view a spreadsheet of failures.
Please check errors from the previous working day only
If the email was entered incorrectly:
Go to RoD Webapp homepage
Select the “Amend a minute” journey and update the email address field
Select Acknowledgement to send an Acknowledgment email to the customer.
If the email address is not correct:
Go to RoD Webapp homepage
Select “Amend a minute” journey and delete the email address
Once the amendment has been saved, select Acknowledgment to create a manual letter
Post manual letter to the customer.
All fixes should be logged into a central spreadsheet for audit purposes showing what action was taken to rectify the error.
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