At the point of registration, where a valid email address exists an Acknowledgement email is issued automatically by Gov Notify and emailed to the customer.
To check that the emails have been successful, please check the http://Gov.Uk Notify dashboard and where there is a failure follow the process below. This will be picked up by the odd jobs person on day 2
Log into the Gov.uk Notify website
The following dashboard will be displayed showing the number of Acknowledgement emails which the system has sent out successfully:
Errors will be highlighted in the green boxes. When a failure has occurred, the box will show an error message formatted like the example below:
Press on the “8 failed – 1.8%” link and the dashboard below is displayed:
the screen shows that 8 acknowledgment emails failed to be delivered to customers
4 due to the email address not existing
4 due to bouncing back from the email address to which it was sent
Note the dashboard view will also show all failures for the previous 7 days
There may be a discrepancy between the figures showing in the top level green banner (as this is only refreshed once a day) and “Emails” dashboard (shown below) as this updates regularly throughout the day.
Please click on “Download this report (CSV)” link, to view a spreadsheet of failures.
Please check errors from the previous working day only
If the email was entered incorrectly:
Go to RoD Webapp homepage
Select the “Amend a minute” journey and update the email address field
Select Acknowledgement to send an Acknowledgment email to the customer.
If the email address is not correct:
Go to RoD Webapp homepage
Select “Amend a minute” journey and delete the email address
Once the amendment has been saved, select Acknowledgment to create a manual letter
Post manual letter to the customer.
All fixes should be logged into a central spreadsheet for audit purposes showing what action was taken to rectify the error.