IF A CARD IS AT ANY TIME LOST OR STOLEN, OR SUSPECTED OF HAVING BEEN LOST OR STOLEN, THE CARDHOLDER MUST INFORM
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ROYAL BANK OF SCOTLAND IMMEDIATELY SO THAT STEPS CAN BE TAKEN TO MINIMISE ANY LOSSES THROUGH FRAUDULENT USE OF THE CARD.
If this happens during working hours, the Cardholder must also inform their Card Officer and the Card Controller without delay. If it happens outside working hours, then, in addition to notifying JP Morgan immediately, (see JP Morgan for emergency contact details) the Royal Bank of Scotland immediately, the Cardholder must also report the incident as soon as possible the next working day to their Card Officer and to the Card Controller. The Cardholder will have to complete another application form and declaration form and a replacement Card will be issued as soon as possible.JP Morgan Contact
Royal Bank of Scotland Contact Details
The details for JP Morgan's 24Royal Bank of Scotland 24-hour Customer Service Centre are:
JP Morgan Europe Commercial Card
PO Box6652
1 Chaseside
Bournemouth
BH1 9GZ
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Commercial & Private Banking
1st Floor
280 Bishopsgate
London EC2M 4RB
Telephone: 0870 909 3702 (24 hours a day - 7 days a week)
If a card which has been reported lost or stolen is subsequently found, it must not be used but should be cut in half. A card which is used fraudulently by someone who is not an authorised user, e.g. a lost or stolen card, will be blocked by JP MorganRoyal Bank of Scotland, provided that the Cardholder has reported the loss, or suspected loss, to JP Morgan as Royal Bank of Scotland as soon as possible.
The notification to JP Morgan Royal Bank of Scotland of a card being used fraudulently will have to be followed up in writing with details of which transactions debited to the account, before it was blocked, were fraudulent. JP Morgan may Royal Bank of Scotland may require the Cardholder to complete a standard form or other documentation for this purpose. Any transactions debited to the account after it has been blocked will be considered to be fraudulent. JP Morgan Royal Bank of Scotland will credit the account with the cost of any transactions deemed to be fraudulent.