The Cardholder should contact the supplier
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directly if he/she wishes to dispute/query any transaction which appears on the statement. Where a credit is due the supplier should be informed that a MasterCard refund voucher/VAT credit receipt/invoice must be raised and forwarded to the Cardholder as soon as possible. This refund voucher will then be processed as a credit to the Cardholders account and will appear on a subsequent statement. The Cardholder should ensure the credit does appear on the subsequent statement and follow-up any failure of the supplier to process the credit.
If the Cardholder is unable to reach a satisfactory resolution with the supplier, then
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Royal Bank of Scotland should be asked to intervene. The
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Royal Bank of Scotland Customer Services centre can be contacted by dialling
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0870 909 3702
In certain circumstances,
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Royal Bank of Scotland may require written confirmation before they will intervene in a dispute. Where this is necessary, the Cardholder will write to Customer Services at the address below with full details of the query, together with a copy of any relevant correspondence and supporting documentation.
JP Morgan Europe Commercial Card
PO Box6652
1 Chaseside
Bournemouth
BH1 9GZ
Commercial & Private Banking
1st Floor
280 Bishopsgate
London EC2M 4RB
Please advise the Card Controller &
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Royal Bank of Scotland if you experience difficulties with disputed/queried transactions or suppliers.