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Update Case
If a case has been sitting at a certain workbasket for a prolonged period then it is possible that changes have been made to the CMS process that could leave it in a defunct state. In these situations, a new Update Case screen will appear.
If you see this screen, just click Submit and the case will be routed to the usual screens.
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The information on this page relates to the LRS LR CMS For guidance relating to the original CMS platform, see CMS Quick Reference. |