If a case has been sitting at a certain workbasket for a prolonged period then it is possible that changes have been made to the CMS process that could leave it in a defunct state. In these situations, a new Update Case screen will appear.
If you see this screen, just click Submit and the case will be routed to the usual screens.
The information on this page relates to the LRS CMS For guidance relating to the original CMS platform, see CMS Quick Reference.