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Rejection scenarios for LR Cases:
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ALL CASES THAT ARE BEING REJECTED NEED TO BE REFERRED TO THE REFERRAL OFFICERS FIRST FOR APPROVAL TO REJECT. |
Rejection letters are now being automatically generated and there are 5 different letters for the different scenarios that occur. You will no longer need to edit the letters unless there is an ad hoc change.
- Full Rejections with Direct Debit or Cheque payment either on Day 1 or Day 2 before 3pm. This letter does not have any UIDs or text relating to representment.
- Partial Rejections with Direct Debit payment either on Day 1 or Day 2 before 3pm. This letter does not have any UIDs or text relating to representment but does have text stating that the remaining valid documents are being processed.
- Partial Rejections with cheque overpayments on Day 1. This letter will have text relating to the representment of the overpayment and a space to enter the UIDs that you have created through Efin. It also has text stating that the remaining valid documents are being processed.
- Full Rejection with either Direct Debit or Cheque payment on Day 3 (or after 3pm on Day 2). This letter contains the relevant UIDs and text relating to representment as we will have retained the fee.
- Partial Rejections with either Direct Debit or Cheque payment on Day 3 (or after 3pm on Day 2). This letter contains the relevant UIDs and text relating to representment as we will have retained the fee. It also has text stating that the remaining valid documents are being processed.
Try to reject cases as soon as possible. The system highlights representments (either represented applications with the same alpha code on the form or where the agent has identified the application as a representment) but there is still a possibility that the agent could get charged twice if a new LRS application is created for a represented application. Additional LRS checks have been built into the pre-intake check process to avoid this but it is dependent on the settler noticing a previously cancelled application.
If it is an INT case that you are rejecting then ignore any instructions related to LRS applications in the following sections.
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If you have identified that a case may need to be rejected:
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If you have identified that a case may need to be rejected:
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Cancelling a rejection
- If you need to cancel a rejection once you have started then used the Cancel Rejection Action from the dropdown list.
- The Cancel buttons in the middle of the screen only take you out of the case, they do not cancel the rejection process.