The Cardholder should contact the supplier direct if he/she wishes to dispute/query any transaction which appears on the statement. Where a credit is due the supplier should be informed that a MasterCard refund voucher/VAT credit receipt/invoice must be raised and forwarded to the Cardholder as soon as possible. This refund voucher will then be processed as a credit to the Cardholders account and will appear on a subsequent statement. The Cardholder should ensure the credit does appear on the subsequent statement and follow-up any failure of the supplier to process the credit.
If the Cardholder is unable to reach a satisfactory resolution with the supplier, then JP Morgan should be asked to intervene. The JP Morgan Customer Services centre inBournemouth, is available at the following times, except Bank Holidays:
The Customer Services Centre can be contacted by dialling 01202 328 153.
In certain circumstances, JP Morgan may require written confirmation before they will intervene in a dispute. Where this is necessary, the Cardholder will write to Customer Services at the address below with full details of the query, together with a copy of any relevant correspondence and supporting documentation.
JP Morgan Europe Commercial Card
PO Box6652
1 Chaseside
Bournemouth
BH1 9GZ
Please advise the Card Controller & JP Morgan if you experience difficulties with disputed/queried transactions or suppliers.