Cards will be issued automatically through the Card Controller a few weeks before the expiry date of the current Card. The new Card should be kept in a safe place and not be used until the first day of the Valid from month printed on the card.
Cardholders are required to return expired cards to the Card Controller. The expired Card must be cut in half and handed to their Card Officer who will return it to the Card Controller for destruction as soon as the new one becomes valid.
If a replacement Card does not arrive by the time the current Card expires, Cardholders should contact the Card Controller at the address shown in Contact details for the Card Controller, or alternatively they can contact Royal Bank of Scotland direct.