Replacement Cards

Cards will be issued automatically through the Card Controller a few weeks before the expiry date of the current Card.  The new Card should be kept in a safe place and not be used until the first day of the valid from month printed on the card.

Cardholders are required to cut up their expired cards and inform the Card Controller, via email, that this has happened.

If a replacement card does not arrive by the time the current card expires, Cardholders should contact the Card Controller at the address shown in Contact details for the Card Controller, or alternatively they can contact Royal Bank of Scotland directly.