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If an LRS application has been created in error, the application must be cancelled.

• Delete In CMS, follow the Remove Application process to remove the relevant LRS application from the case.
  • Ensure this is done prior to cancelling the application in LRS as the CMS case can be broken if the process is not followed correctly.
• In LRS, delete all information on the Application Workdesk - deeds, applicants/granters, email addresses etc.
• If UID numbers have been created, send an email to Finance Direct Debits notifying them that the UID should be cancelled since it was created in error.
• Click Apply, then Confirm.
• Take a note of the application number before releasing to Intake Cancel.
• Release the application to Intake Cancel.
• Take on the application at Intake Cancel.
  • In the open workdesk, type 'application created in error' in the additional information field.
  • If there are Move Notes then leave these untouched.
  • Delete any Deed line information.
  • Delete all information in the A section and click Apply.
  • Change category to Cl.
• Click Cancel.
  • The application should disappear and has now been cancelled.
• Continue to process the CMS case as appropriate.