Settling the LR Case- View the application forms and deeds within CMS on the Case Details screen. To do this click the "Deed" or "Form" link in the documents section on the right hand column.
- If the deed does not appear then check the top right hand corner of the Chrome window for a red cross. Click "Always Allow" and then click the link to the deed again.
- Review the documents. If they are not valid, follow the rejection process.
- Ensure that the LBTT detail is correct for your case. If it needs to be updated then use the "Perform LBTT Check" action in the actions menu to do this.
- In LRS, take on the application at Intake Settle (if not already taken on as per INT type cases).
- On CMS, click Yes for the "I can complete registration" question and then Submit.
- This question is really asking "Is this a Cat A type case". Only click NO if it is a Complex Dealing (or a case that you can't settle).
- If CMS detects that the details in LRS do not match those in the CMS case (e.g. if you have changed the title number or UID in LRS) then at this stage CMS will show a warning.
- In this situation, select the Synchronise with LRS action from the Actions menu and click Submit to update the LRS details in the CMS case.
- If it is the LRS category that does not match and it is correct in LRS, then select the Change category action from the Actions menu.
- Select the relevant option from the dropdown list.
- Type a reason why the category has changed into the Case note.
- Click Submit.
- In LRS, make the required changes as a result of the submitted deeds and all other updates as per the usual process.
- If there is a query or a change in the subjects address then follow the relevant referral process.
- Remember to check the date that the LRS application was created and use this date as the date of registration.
- Remember to attach any LRS applications if they need to be settled together.
- If the LRS application was autocreated then it will have been "title cleaned" to make it 2012 compliant. The "title cleaner" will change the following:
- Real right field in the A section changed to Ownership/Tenancy.
- Map Ref in A section will be removed.
- Matrimonial Homes/Civil Partnership notes in B Section will be removed.
- Expired timebound securities in C section removed (as long as dates are specified).
- Discharged security note in C section will be removed.
- Redundant (as agreed with Policy team) NANs removed.
- Expired NPLCs in D section will be removed.
- Ensure all details on the LRS workdesk are correct (e.g. deed details, creditor code, property type, consideration, destination, etc.).
- When all changes have been made confirm the LRS application and send it to Despatch Complete.
- Go back to CMS and tick "Case is Ready for QA" then click Submit.
- If there are any issues with the LRS application (e.g. the KIR note exists in the A Section or the Interest field is not completed correctly) then CMS will show a warning message at this stage and will not allow you to proceed. In this situation, go back to LRS and fix the issue and then come back to CMS and click Submit again.
- If there is a standard security APF and CMS does not detect a corresponding Standard Security created on the correct Registration Date in LRS, then at this stage CMS will show another warning page and will not allow you to proceed. In this situation, go back to LRS and add (or amend) the security then on CMS, click Submit again.
- If CMS detects that the details in LRS do not match those in the CMS case (e.g. if you have changed the title number or UID in LRS) then at this stage CMS will show a warning. In this situation, select the Synchronise with LRS action from the Actions menu and click Submit to update the CMS details. Then click Submit again.
- If it is the LRS category that does not match and it is correct in LRS, then select the Change category action from the Actions menu.
- Select the relevant option from the dropdown list.
- Type a reason why the category has changed into the Case note.
- Click Submit.
- If CMS detects that the country field for the proprietor's address does not match the prescribed list then at this stage CMS will show a warning. In this situation go back to the B section in LRS, right click on the country field and pick the correct option from the list. Apply the change and then refresh the CMS screen and click Submit.
- Close all additional document windows relating to this case.
- If your case has been selected for QA you will be shown a message stating this and the case will move away from your My Assignments.
- If your case is more than 1 day old and was not taken for QA then despatch the LRS application straightaway and complete the CMS case as explained below.
- If your case was created today then you need to wait overnight for the exception report before you can continue with this case so click Next Assignment to take on another case.
- After the exception report has been resolved the next day then you can go back to the leftover cases and continue to complete the registrations.
- If your case has been part of the random sample that was sent to QA and there are amendments that QA want you to make before you complete the case then it will be at "Register RectificationQA Corrections" status.
- On LRS, refer the application back to Legal Settle, unconfirm and make all of the amendments as requested by QA.
- Then confirm the application and release to Despatch Complete.
- On the CMS Register Rectification QA Corrections screen, for each QA point, state that you have made the required amendments by clicking Yes.
- If you haven't made an amendment then click No and then use the text box to explain why you haven't.
- Any notes in these textboxes will be emailed to QA so that they can collate the feedback.
- Once you have answered all the points click Submit and the case will move on to the "Confirm case for LR Archive" screen.
- If your case is not checked before the service standard cut-off point then it will automatically be transferred to your My Assignments and will be at the "Confirm case for LR Archive" screen.
- An automated case collaboration note will be added to notify you of this.
- If your case was not selected for QA, or if there are no amendments to make, then the case on CMS will be at "Confirm case for LR Archive" status.
- On LRS, take on the application at Despatch Complete and complete the application.
- If you will not be working the next day, ensure that your TL is aware so that they can transfer the relevant cases to someone else to despatch.
- On CMS, categorise any supporting documents (e.g. Power of Attorney, Death Certificates, Cover Letters) and mark any which you want to have those that should be archived along with the deed and form.
- Choose the type of document from the drop-down list.
- Cover Letters need to be categorised but do not need to be archived (unless they contain additional requests or information from the agent)Click Manage Documents in the centre of the screen (Or the Manage link in the Supporting Documents section on the right hand side).
- Click Edit beside the document that you need to update.
- Choose the Type of document from the dropdown list.
- Choose the Subtype of the document by beginning to type and then selecting from the list that appears.
- Type the date into the Significant date box, if applicable.
- Use the format DD/MM/YYYY or click the calendar icon to use the date picker (The date picker is limited to a 10 year timespan but it is possible to type any relevant date).
- Type additional relevant details into the Information box, if applicable.
- Tick the Archive checkbox if the document is to be archived and the checkbox is showing.
- Some Types/Subtypes will be mandatory to archive, in which case there will be a Yes in the archive column.
- Some Types/Subtypes cannot be archived for data protection reasons, in which case there will be a No in the archive column.
- Some Types/Subtypes will require you to choose whether it should be archived and a tick box will show in the archive column.
- If there are more than 3 supporting documents, you will need to save the changes then click the manage documents link again to make further updates.
- Click "I confirm the above" and then Submit to complete/resolve the case as well as archiving the documents.
- If you click Submit and you have forgotten to complete the LRS application then you will get a warning at this stage. Go back and complete the LRS application then click Submit on CMS to move on.
- You will be taken to the "Action Completed" screen which shows the details of the resolved case.
- Before you despatch and complete your case, check if there are other cases associated with yours. If there are, then make sure that you:
- Attach the LRS applications and settle them together.
- Categorise supporting documents to be archived and complete each CMS case separately.
- Open the next case to be completed/resolved or alternatively click Next Assignment to take on the next case.
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