Additional considerations apply when rejecting a dual registration application.
1. Identify the type of case you have (e.g. appcreate, receiveoverride or receivestandard) by checking the audit or in general whether an application has already been created.
2. Send an email to the “Dual Registrations” mailbox confirming the CMS Case ID and Batch ID and also ask them to close the relevant JIRA ticket associated with that case.
3. If your application is an appcreate case, cancel the application on LRS.
3.1 If your application is not appcreate this step can be ignored, and you should cancel the application as normal.
3.1 For example if an FR cancel full application workdesk and title workdesk if the same day e.g. appcreated 9th December and you get the case 9th
3.2 If a different day leave deed details line in. Take a note of any UID’s also and send to finance to be cancelled if same day.
3.2.1 If a different day by leaving deed details and UID in it will trigger an automatic overnight status an allow the UID to be re-presented.
4. Go through rejection screens on CMS as normal noting the rejection reason the referral officer has given you.