Rectification Process

Process Steps

Support officer

• Date stamp enquiry.
• Search title no. on LRS noting details of application causing perceived inaccuracy being application no., application type, despatch date and settlers name.
• Look up FAS no. of enquirer.
• Log enquiry in Post Registration Enquiries Log.
• If application settled within 5 years, complete referral sheet and send enquiry in black casebag to settler's team leader.
• When casebag returned to Post Registration Enquiries team, update log and place on relevant shelf in section.
• If application settled outwith 5 years or settler no longer in registration, put enquiry in folder and place folder in relevant tray in section.

Rectification officer

Enquiries retained in section:

• Examine enquiry checking archive records to establish if there is an inaccuracy
• Establish if inaccuracy can be fixed by rectification and if so create RR application
• Settle RR application
• Complete notification letter/ email for affected parties to notify any parties affected by the rectification
• Respond to agent if no rectification
• Update Post Registration Enquiries Log
• Scan all correspondence

Enquiries sent to settlers and returned to Post Registration Enquiries team in black casebags:

• Create RR application
• Settle as instructed on referral sheet
• Print updated title sheet and send settler's LR09 letter in casebag to agent
• Update Post Registration Enquiries Log
• Scan all correspondence