Rectification Process

• Date stamp enquiry.

• Search title no. on LRS noting details of application causing perceived inaccuracy being application no., application type, despatch date and settlers name.

• Look up FAS no. of enquirer.

• Log enquiry in Post Registration Enquiries Log.

• If application settled within 5 years, complete referral sheet and send enquiry in black casebag to settler's team leader.

• When casebag returned to Post Registration Enquiries team, update log and place on relevant shelf in section.

• If application settled outwith 5 years or settler no longer in registration, put enquiry in folder and place folder in relevant tray in section.

Enquiries retained in section:

• Examine enquiry checking archive records to establish if there is an inaccuracy

• Establish if inaccuracy can be fixed by rectification and if so create RR application

• Settle RR application

• Complete notification letter/ email for affected parties to notify any parties affected by the rectification

• Respond to agent if no rectification

• Update Post Registration Enquiries Log

• Scan all correspondence

Enquiries sent to settlers and returned to Post Registration Enquiries team in black casebags:

• Create RR application

• Settle as instructed on referral sheet

• Print updated title sheet and send settler's LR09 letter in casebag to agent

• Update Post Registration Enquiries Log

• Scan all correspondence

Note: The perceived inaccuracy should always be considered in line with the guidance available from Rectifications - Decision Tree and Notes.